Overview

Technical Support Specialist- Job Vacancy in Ottawa, Ontario, Canada

  • Experience:- As Described below
  • Job Location:-Ottawa, Ontario, Canada
  • Education:- Degree or Equivalent
  • Nationality:- Any Nationality
  • Gender:- Male / Female
  • Number of Vacant Positions:- Multiple Job Vacancies
  • Salary:- Negotiable
  • Job Type:- Permanent / Temporary

Working with High Tech Genesis Inc. (HTG)

We are experts in making programming that is utilized to successfully “fabricate” the cloud. We don’t simply convey applications there, we make programming that Cloud Specialist organizations use to work out their foundation.
We work in ‘implanted’ conditions.
We have organizing engineers giving framework counseling to show designers how their item will be utilized in the field.
We have experts that make security highlights in existing items as well as a past filled with creating security items themselves.
We are into “item” advancement and testing.

High Tech Genesis Inc. (HTG)

 

Technical Support Specialist- Job Vacancy in Ottawa, Ontario, Canada

The roles and responsibilities:

  • Provide Level 1 Technical Support to Customers and Sales Engineers
  • Foster trust and build strong relationships with Customers and Sales Engineers
  • Maintain a high level of professionalism and manage customer expectations under multiple scenarios
  • Adapt quickly and frequently to changing priorities as Critical Customer issues occur and work closely with other teams to drive solutions for issues
  • Provide RMA (return material authorization) services
  • Maintain accurate and timely records of all Customer communications in Salesforce
  • Perform remote diagnostics and occasional onsite troubleshooting to resolve Customer issues
  • Participate in after hours on-call rotations for 1-week durations
  • Create knowledge base articles to document solutions
  • Develop expertise and maintain strong analytic and troubleshooting skills with our software and firmware
  • Develop expertise and maintain strong analytic and troubleshooting skills with third party software and technologiesRequirements
  • Excellent communication skills
  • 1+ year in a tech related role
  • Windows 10 operating system application troubleshooting
  • Windows Server 2012/2016/2019 maintenance and troubleshooting
  • Basic Linux (Command Line Interface)
  • IP networking knowledge (pinging, tracing, net masking)
  • Must be vaccinated
  • Must have work permit and working on permanent residencyDesired skills:
  • Active Directory administration and troubleshooting
  • VMWARE, Azure, AWS
  • CompTIA A+ or related certification
  • Cisco CCNA or related certification
  • Microsoft certification

Job Vacancy in Ottawa, Ontario, Canada| Working with High Tech Genesis Inc. (HTG)

About High Tech Genesis Inc. (HTG)

We are experts in making programming that is utilized to successfully "fabricate" the cloud. We don't simply convey applications there, we make programming that Cloud Specialist organizations use to work out their foundation.