Overview

Resolution & Inquiry Center Agent (French & English) – Job Vacancy in Bucharest,Romania

  • Experience:- As Described below
  • Job Location:- Bucharest,Romania
  • Education:- Degree or Equivalent
  • Nationality:- Any Nationality
  • Gender:- Male / Female
  • Number of Vacant Positions:- Multiple Job Vacancies
  • Salary:- Negotiable
  • Job Type:- Permanent / Temporary

Working with SNC-Lavalin

Utilizing our industry ability and driving assets, we make and convey unsurprising results for an unusual world. How would we make it happen? By thinking – and working – in an unexpected way. With workplaces all over the planet, we associate individuals, innovation and information to shape the fate of our industry and our general surroundings.

 

SNC-Lavalin

Resolution & Inquiry Center Agent (French & English)- Job Vacancy in Bucharest,Romania

 

Responsibilities

  • Investigate and resolve queries, regarding AP invoices, processing and payment, either by phone or email.
  • Answer/initiate calls and emails, document and record all incidents/requests raised using a ticketing system.
  • Accurate execution of financial-related tasks and working procedures
  • Perform root cause analysis, identify issues/gaps, provide resolutions
  • Constantly communicate with our internal and external clients by e-mail and phone
  • Identify areas where process/system improvements are needed

 

Required

  • Written and oral command of English and French
  • Excellent communication skills and customer service oriented
  • Good knowledge of Microsoft Office Suite
  • Strong deep analytical and problem-solving skills
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Works to completion and result oriented.
  • Experience in customer service.
  • Knowledge of Oracle or another ERP system
  • University Degree in Economics/Business
  • Relevant work experience in a shared services centre

Our offer towards work-life balance

  • Remote work
  • Direct contract with SNC-Lavalin
  • Motivational financial package & flexible benefits
  • Easter and Christmas bonuses
  • Performance bonus
  • French language allowance
  • Free French language classes
  • Employees Wellness Program
  • Additional paid sick days per year without requiring a medical certificate
  • Learning and Development programs, Career opportunities
  • Team activities, virtual team-building events, Fun@Work
  • Open and dynamic work environment
  • Flexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 and *13:00 – 22:00 – *6 mandatory days per month.

Apply:https://careers.snclavalin.com/job/resolution-and-inquiry-center-agent-french-and-english-in-bucuresti-jid-26158

 

 

 

 

Job Vacancy in Bucharest,Romania | Working with SNC-Lavalin