Overview
Resolution & Inquiry Center Agent (French & English) – Job Vacancy in Bucharest,Romania
- Experience:- As Described below
- Job Location:- Bucharest,Romania
- Education:- Degree or Equivalent
- Nationality:- Any Nationality
- Gender:- Male / Female
- Number of Vacant Positions:- Multiple Job Vacancies
- Salary:- Negotiable
- Job Type:- Permanent / Temporary
Working with SNC-Lavalin
Utilizing our industry ability and driving assets, we make and convey unsurprising results for an unusual world. How would we make it happen? By thinking – and working – in an unexpected way. With workplaces all over the planet, we associate individuals, innovation and information to shape the fate of our industry and our general surroundings.
Resolution & Inquiry Center Agent (French & English)- Job Vacancy in Bucharest,Romania
Responsibilities
- Investigate and resolve queries, regarding AP invoices, processing and payment, either by phone or email.
- Answer/initiate calls and emails, document and record all incidents/requests raised using a ticketing system.
- Accurate execution of financial-related tasks and working procedures
- Perform root cause analysis, identify issues/gaps, provide resolutions
- Constantly communicate with our internal and external clients by e-mail and phone
- Identify areas where process/system improvements are needed
Required
- Written and oral command of English and French
- Excellent communication skills and customer service oriented
- Good knowledge of Microsoft Office Suite
- Strong deep analytical and problem-solving skills
- Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
- Works to completion and result oriented.
- Experience in customer service.
- Knowledge of Oracle or another ERP system
- University Degree in Economics/Business
- Relevant work experience in a shared services centre
Our offer towards work-life balance
- Remote work
- Direct contract with SNC-Lavalin
- Motivational financial package & flexible benefits
- Easter and Christmas bonuses
- Performance bonus
- French language allowance
- Free French language classes
- Employees Wellness Program
- Additional paid sick days per year without requiring a medical certificate
- Learning and Development programs, Career opportunities
- Team activities, virtual team-building events, Fun@Work
- Open and dynamic work environment
- Flexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 and *13:00 – 22:00 – *6 mandatory days per month.
Job Vacancy in Bucharest,Romania | Working with SNC-Lavalin