Overview
Technical Support Manager- Job Vacancy in Ottawa, Ontario, Canada
- Experience:- As Described below
- Job Location:- Ottawa, Ontario, Canada
- Education:- Degree or Equivalent
- Nationality:- Any Nationality
- Gender:- Male / Female
- Number of Vacant Positions:- Multiple Job Vacancies
- Salary:- Negotiable
- Job Type:- Permanent / Temporary
Working with High Tech Genesis Inc. (HTG)
We are experts in making programming that is utilized to successfully “fabricate” the cloud. We don’t simply convey applications there, we make programming that Cloud Specialist organizations use to work out their foundation.
We work in ‘implanted’ conditions.
We have organizing engineers giving framework counseling to show designers how their item will be utilized in the field.
We have experts that make security highlights in existing items as well as a past filled with creating security items themselves.
We are into “item” advancement and testing.
Our name says everything! Our center is the “Innovative Area”. We accept that the Innovative Area incorporates organizations that Make innovation (also known as Beginning) .
Technical Support Manager- Job Vacancy in Ottawa, Ontario, Canada
Roles and responsibilities:
Manage day to day support issues of the Customer Service team by ensuring resources are appropriately balanced for maximum efficiency.
Help the team to prioritize external and internal client requests and issues and seek out opportunities to delineate and communicate effectively.
Facilitate team problem solving when escalations occur and be the decision maker in critical situations.
Interface clearly, consistently, and often with R&D and sales in the organization to ensure the role of the customer service team evolves as product updates, releases and initiatives are planned.
Requirements
5+ years of management experience
Strong background in customer support
Experience in manager roles with recruitment, selection, hiring, employee engagement, and performance reviews
Excellent writing, editing, communication and interpersonal skills required
Proficient PC skills and related software applications
Job Vacancy in Ottawa, Ontario, Canada
About High Tech Genesis Inc. (HTG)
We are experts in making programming that is utilized to successfully "fabricate" the cloud. We don't simply convey applications there, we make programming that Cloud Specialist organizations use to work out their foundation.
