Overview

Help Desk Intern – Job Vacancy

  • Experience:- 3+ Years
  • Job Location:- Louisville, Kentucky – USA
  • Education:- Degree or Equivalent
  • Nationality:- Any Nationality
  • Gender:- Male / Female
  • Number of Vacant Positions:- Multiple Job Vacancies
  • Salary:- Negotiable
  • Job Type:- Permanent
  • Job Category:- Food & Restaurant / Hotel, Travel & Leisure

KFC

About KFC

KFC is a worldwide chicken eatery brand with a rich, long term history of progress and advancement. Everything began with one cook, Colonel Harland Sanders, who made a finger lickin’ great formula over 75 a long time back — a rundown of 11 mystery spices and flavors fixed on the rear of his kitchen entryway. Today, we actually follow his equation for progress, with genuine cooks breading and newly setting up our heavenly chicken by hand in excess of 25,000 eateries in more than 145 nations and regions all over the planet.

Help Desk Intern – Job Vacancy

Purpose Of The Job
The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls or chats with the KFC Restaurant Help Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that KFC teams face on a daily basis.

Job Responsibilites

  • Provide superior customer service to every end user on every call, every time
  • Analyze and resolve hardware, software and operational issues within our service level agreements
  • Maintain a basic understanding of KFC operational procedures
  • Log all incidents into an Incident Management System with clear, concise language
  • Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
  • Achieve an on target or above rating on quality, service, and productivity metrics
  • Follow proper escalation path when necessary to resolve issues
  • Work a flexible schedule that may include morning, afternoon, evening, or weekends, and holidays to meet support and staffing needs. Interns are expected to work at least 20 hours/week but no more than 30 hours/week.

Working Relationships
KFC Restaurant Managers, Above Restaurant Leaders, Restaurant Team Members, other internal Restaurant Support Center (RSC) associates

Knowledge And Skill Required

  • Currently enrolled in High School or College with good academic standing
  • Excellent school attendance record
  • Minimum 1-2 years of customer service experience
  • Beginning organizational, oral/written communication, and problem solving skills
  • Beginning understanding of computer concepts (PC Fundamentals/Operating Systems)
  • Has collaborated with others in a team environment to resolve complex problems
  • Has demonstrated a strong desire to rapidly grow knowledge, skills, and abilities with technology

Please submit your interest in the contract opportunity to Pradnya Bendre (Pradnya.Bendre@yum.com)

KFC Job Vacancies Louisville, Kentucky – United States of America – USA | Job Vacancies Louisville, Kentucky – United States of America – USA | KFC Job Vacancies | KFC Job Vacancies – USA

About KFC

KFC is a worldwide chicken eatery brand with a rich, long term history of progress and advancement. Everything began with one cook, Colonel Harland Sanders, who made a finger lickin' great formula over 75 a long time back — a rundown of 11 mystery spices and flavors fixed on the rear of his kitchen entryway. Today, we actually follow his equation for progress, with genuine cooks breading and newly setting up our heavenly chicken by hand in excess of 25,000 eateries in more than 145 nations and regions all over the planet.