Overview

Deskside Project Team Lead-  Job Vacancy Toronto, Ontario, Canada

  • Experience:- As Described below
  • Job Location:- Toronto, Ontario, Canada
  • Education:- Degree or Equivalent
  • Nationality:- Any Nationality
  • Gender:- Male / Female
  • Number of Vacant Positions:- Multiple Job Vacancies
  • Salary:- Negotiable
  • Job Type:- Permanent / Temporary

Working with  Aecon

Aecon is strategically set up in the Canadian commercial center as an industry chief in the turn of events and development of foundation. We have a list of progressing significant undertakings here and abroad, record build-up broadened across numerous areas and length, and a powerful pipeline of future task pursuits. We are in areas of strength for a position, yet we are at last pointing higher.

Working with at Aecon. Deskside Project Team Lead – Job Vacancy in Toronto, Ontario, Canada

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

•    Key resource to Deskside Team Members for answers, evaluations, and prioritizing helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies
•    Lead for all new technology deployments to Office and Remote Offices
•    Provide assistance in gathering information for estimates, job site requirements for hand off to the Field Operations Manager
•    Provide and delegate tasks as it relates to workloads
•    Follow policies and procedures on maintaining and updating ITSM for the office location(s)
•    Follow policies and procedures that outline how problems are identified, documented, assigned, and corrected
•    Enforce escalated incident and service request handling processes
•    Contribute to escalated problem resolution by giving hands-on support to end users when necessary
•    Must be available to handle escalations of incidents that occur after hours
•    Responsible for managing after-hours Projects for the Deskside Support staff
•    Lead, coach and train Deskside Support staff on their day to day tasks and assignments
•    Track and analyze trends in Deskside Support requests and incidents and generate statistical reports
•    Report statistics and KPIs at Team Meetings
•    Liaise and communicate with Business/IT staff and stakeholders for all on-going issues, queries, and statuses
•    Collaborate on IT Department and Business Department projects when necessary
•    Implement quality processes in Deskside Support and meet specific targets/key performance indicators while maintaining a high level of customer service
•    Work with other departments to ensure that IT exceeds all Service Level Objectives

SUPERVISORY RESPONSIBILITIES

•    Lead, coach and train Deskside Support staff on their day-to-day tasks and assignments

KNOWLEDGE, SKILLS & TRAINING NEEDS

•    Customer service oriented with strong interpersonal skills
•    Excellent verbal and written communication skills to business end users
•    Experience with supervising Deskside Support staff
•    Experience with and training on multiple technologies including (but not limited to) Microsoft, HP, and Cisco technologies
•    Ability to work under strict deadlines
•    Ability to analyze and troubleshoot complex technical issues
•    Knowledge of Microsoft Operating Systems (Windows 10)
•    Knowledge of Citrix and Terminal services
•    Knowledge of SAP and Fiori platforms is an asset
•    Experience supporting Microsoft applications such as Microsoft 365 Administration, Microsoft Office, Microsoft Project, Microsoft Visio
•    Experience supporting enterprise ERP and collaboration applications such as SAP and SharePoint
•    Broad technical knowledge and experience in supporting workstation hardware and software configuration
•    Strong understanding of policies and procedures as it relates to Information Technology
•    Ability to work well in a team environment

EXTENT OF PUBLIC CONTACT

•    Deals with visitors and employees in person and on the telephone
•    Communicates with supervisor to resolve issues as they arise
•    Communicates with co-workers daily to resolve issues

PHYSICAL DEMANDS 

•    Must possess mobility to work in a standard office setting and to use standard office equipment
•    Willing to travel to Project offices
•    Ability to sit for extended periods of time
•    Ability to work at least eight hours per day
•    Ability to lift and carry computer systems and peripheral

Job Vacancy in Vacancy Toronto, Ontario, Canada| Working with Aecon