Conference Manager

Job Summary

Wyndham Hotels and Resorts is searching for a Conference Manager who will be reporting to Director of Conference Planning. Conference Manager will perform meeting management functions for all markets as required. Will upsell and offer creative suggestions and solutions to meet departmental revenue targets and overall company financial goals.

Education & Experience

•    Requires sound knowledge of F & B, Culinary and varied hospitality elements.  In addition, expertise in audiovisual, IT and technical terminology and application as they apply to meetings and conferences. Computer skills include a minimum of Word and Excel and e-mail in Windows environment and a broad knowledge of the Internet.
•    This position requires minimum of a Bachelor’s degree; or post-secondary education in a related field.  Minimum of 5 years job related experience
•    License, Registration, CMP or related designation required.
•    Driver’s license required

The offer of employment is conditional upon you having received two doses of a COVID-19 vaccine series approved by Health Canada, at least 14 days prior to your start date. When you commence employment, you will be asked to show your Ministry of Health vaccine proof before commencing employment.
Please do not email this to us as we will only observe the information and document that it has been seen. In the event you are not able to be vaccinated as a result of a ground protected reason under the Human Rights Legislation, you may submit a written request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.
If you request accommodation, we will follow up with you for further information if necessary.

Physical Requirements

•    Regular and sometimes high stress loads.
•    Fluctuates seasonally and may change due to volumes.
•    Significant portions (more than 50%) of daily assignments involve applications of manual skills requiring motor coordination in combination with finger dexterity (i.e. typing, filing).
•    Some portion of daily assignments involve prolonged standing or walking (i.e.  morning rounds, event coverage etc.)
•    Generally free from exposure to dirt, odors, noise, temperature/weather extremes, or unleveled, slippery or unstable working surfaces.
•    Work may require evenings, night, and holiday or weekend assignments on occasion.  Schedule may vary according to business demands and needs.
•    Little if any of the daily assignments involve occupational risk.
•    Some risks may include prolonged use of small motor skills (i.e. typing) and prolonged sitting.
•    Responsible for adhering to all safety policies and procedures of Dolce.

General Requirements

•    Practice the principles of the Count on Me! culture.
•    Always provide a Great Guest Experience.
•    Protect the assets of the property.
•    Maintain professional appearance and behavior when in contact with customers and fellow associates.
•    Follow policies and procedures in training manuals and the associate handbook.
•    Always remember our partnership with our clients, fellow associates, and investors to provide quality service and maintain profitability.
•    Establish self-improvement goals by staying current with necessary training requirements for this position.
•    Regular attendance in conformance with the standards established by Dolce Hotels & Resorts, is essential to the successful performance of this position.
•    Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual.  It is a condition of employment for all associates to conduct their duties in a safe and healthful manner.

Fundamental Requirements

Essential Functions
•    Manages assigned meeting with introductory call, follow up with clients, coordination of details and completion of accurate Event Orders on a timely basis.
•    Establish clear understanding of event/guest requirements including anticipating needs.
•    Requirements may include audiovisual technology and support, I.T. equipment and support, food and beverage, function set-up, guestrooms, special activities etc.
•    Ensure that appropriate and sufficient spaces have been booked to accommodate requirements and offering alternative options when first choices are not available.
•    Creation and presentation of Banquet Event Orders to all departments at weekly resume meeting.
•    Creation/update the Cost Estimate and review with the client prior to departure
•    Ensure financial information is updated within the Sales/Catering system for forecasting purposes.
•    Offer and upsell the products we offer to ensure Incremental Targets are achieved.
•    Post daily event changes as well as all other changes via the different communication resources that are in place.
•    Participate/attend in weekly and monthly Conference Managers meetings.
•    Participate/attend in weekly review meetings with core departments.
•    Provide creative and cost effective ideas for special events, dinners, and receptions for both client and Dolce.
•    Supervise all special events ensuring all details are executed accordingly.
•    Sourcing, negotiating and booking suppliers i.e. rental companies, florists, speakers, transportation etc./completing appropriate contracts or agreements/completing purchase orders or cheque requisition forms.
•    Work with Front Office Manager in Booking offsite spaces (i.e. guestrooms), events and co-coordinating all requirements.
•    Facilitate Site inspections with clients are required
•    Support managerial responsibilities when Senior Manager offsite/vacation.
•    When applicable, computer generated floor plans are produced through existing software.
•    Conference Manager will maintain files, write letters, memos and emails as required
•    Assist in the Health & Safety program by ensuring that section 28 of the OHSA and company/departmental health & safety policies and procedures are being followed.
•    May be required to perform additional and / or different responsibilities from those set forth above.
•    Follows both the Training Orchestra and Amadeus Standards as it relates to the use of the System, and entering data accurately and consistent per the Standards.
•    Participating in meetings
•    Conducting meetings / leading group discussions as required.
•    Consulting to others and clients as required.
•    Making formal presentations and speeches
•    This job is a team leader in the departmental work team.  Has responsibility and accountability for team activities.
•    General guidelines and references are used with some discretion.  Projects are assigned with latitude for decision making and setting of priorities.  Specific problems should be referred to supervisor for clarification of policies and procedures before proceeding.

Dolce International offers a diverse, dynamic, and thriving environment that supports career development for all of our associates.

[the_ad id=”2098″]